Policy Impact

Research cited in policy documents, governmental/intergovernmental publications, and patents

[6] The 2022 paper «Towards AI driven environmental sustainability: an application of automated logistics in container port terminals», co-authored with Tsolakis, N., Zissis, D. and Papaeuthimiou, S., published in International Journal of Production Research (CABS 3), has been cited in the document «Artificial Intelligence and International Trade: Some Preliminary Implications (OECD Trade Policy Paper No. 260)» (2022) by Organization for Economic Cooperation and Development (OECD), Paris, France. DOI

[5] The 2019 paper «Measuring service quality from unstructured data: A topic modeling application on airline passengers’ online reviews», co-authored with Stamolampros, P., Kourouthanassis, P. and Sagiadinos, V., published in Expert Systems with Applications (CABS 1), has been cited in the document «AGENDA Academic Standards & Assessments Subcommittee Meeting» (2023) by State of South Carolina. DOI

[4] The 2019 paper «Job Satisfaction and Employee Turnover Determinants in High Contact Services: Insights from Employees’ Online Reviews», co-authored with Stamolampros, P., Chalvatzis, K. and Buhalis, D., published in Tourism Management (CABS 4), has been cited in the document «Transformación digital y empleo público: El futuro del trabajo del gobierno (Digital Transformation and Public Employment: The Future of Government Work)» (2021) by Inter-American Development Bank. DOI

[3] The 2013 paper «Using Online Consumer Reviews as a Source for Demographic Recommendations: A Case Study Using Online Travel Reviews», co-authored with Poulos, M., published in Expert Systems with Applications (CABS 1), has been cited as Prior Art in the IBM patent titled «Augmented Reviews with Cognitive Reasoning» with USPTO assignment code US10755363B2 (2020). DOI

[2] The 2012 paper «Evaluating content quality and helpfulness of online product reviews: The interplay of review helpfulness vs. review content», co-authored with García-Bariocanal, E. and Sánchez-Alonso, S., published in Electronic Commerce Research and Applications (CABS 2), has been cited in the document «Behavioural study on the transparency of online platforms» (2018) by European Commission, Consumers, Health, Agriculture and Food Executive Agency. DOI

[1] The 2006 paper «Evaluating authoritative sources using social networks: an insight from Wikipedia», co-authored with Poulos, M. and Bokos, G., published in Online Information Review (CABS 1), has been cited in the document «The International Science and Evidence-based Education Assessment: ISEE Assessment Working Group 2» (2022) by UNESCO by Mahatma Gandhi Institute of Education for Peace and Sustainable Development. DOI