Museum Service Recovery: Emotion Regulation in Responses to Online Negative Reviews
2026·,,
E. Palla
L. Hatzithomas
G. Lekakos
Nikolaos Korfiatis
Authors
Professor of Data Management and Analytics
Professor of Data Management and Analytics at the Department of Informatics,
Ionian University, Corfu. Senior Statistician of the Hellenic Cooperative
Oncology Group (HeCOG).